Warranty conditions

§1 Scope

The manufacturer and guarantor SammyLunaDesigns (Angermann Jarema GbR) grants a voluntary manufacturer's guarantee on all specially manufactured dog leashes and collars (Brand: SammyLunaDesigns) .

This includes all handmade collar/leash items listed in the online shop that are marked with our brand and/or items in these categories:

• Handmade pipe chains
• Handmade keychains
• Tow lines, dog leashes, collars

Products that have been explicitly excluded from the warranty (see §3) but are still listed in these categories are not covered by the warranty.

The warranty period begins on the invoice date. The warranty coverage is valid throughout Europe .

This manufacturer's warranty covers the full and proper functionality of the product during the specified warranty period, subject to proper handling in accordance with the product care instructions and applicable safety instructions (see the respective product page).

Furthermore, the guarantee only applies if the product is used properly within the maximum dog weight specified, provided that this was configurable or specified in the product at the time of purchase.

The difference to the warranty claim is that this guarantee also covers defects that only occurred after the purchase.

Should a defect occur during the warranty period, the manufacturer will provide one of the following services at its discretion within the scope of this warranty.

• Free repair of the goods or
• Free exchange of the goods for an equivalent item with identical appearance
• Reimbursement of the pro rata purchase price in the form of shop credit
• Refund of the full purchase price in the form of shop credit

In case of warranty claim, please contact the guarantor:

§2 Requirements

A prerequisite for claiming warranty service is that the guarantor is given the opportunity to examine the warranty claim. This can only be done by the buyer sending the goods in themselves. On-site service is not offered.

Care must be taken to prevent damage to the goods during transport by using secure packaging. Shipping costs are to be borne by the buyer unless otherwise agreed with the guarantor.

To apply for warranty service, you must first contact the guarantor, providing your order or invoice number. You can contact us using the following contact options:

• WhatsApp
• Email: shop@sammylunadesigns.de
• Contact form

If your warranty claim is justified, you will not incur any additional costs. Returning the goods is therefore free of charge.

For unjustified warranty claims, we reserve the right to charge a flat-rate shipping and handling fee of €5.49. This includes insured return shipping via DHL Parcel.

§3 Exclusions

No manufacturer's warranty can be provided for items that are manufactured at the express request of the customer or according to individual specifications. This generally applies to all products ordered via a personalized order link and are not based on an existing standard product from the range.

Warranty claims are excluded in the event of damage to the goods caused by

• normal wear and tear (carbine optics, paint wear, oxidation)
• Processes or changes that are due to the natural properties of the material, e.g. patina formation in leather/brass, changes in shape and color of leather, etc.
• Improper & non-product-typical use
  Please note our care and safety instructions on the product pages, as well as the correct choice of weight class - suitable for your dog - (if selectable in the product)
• Willful destruction
• Failure to observe safety precautions or application and care instructions
• Use of violence
• External influences such as the dog biting/chewing the goods
• Attempts to repair on your own
• Loss/theft
• Consequential damages caused by existing damages
• Changes to the metal surface due to regular contact with salty water (e.g. stains due to oxidation)
• Removal or detachment/wear of the PU leather label

§4 Legal Notice

This manufacturer's warranty does not limit your statutory rights against us arising from the purchase contract concluded with us. This warranty promise does not affect any existing statutory warranty rights against us. Therefore, the manufacturer's warranty does not infringe your statutory rights, but rather extends your legal position and the coverage of any defects that may occur.

If the purchased item is defective, you can contact us in any case within the framework of the statutory warranty, regardless of whether a warranty case exists or the warranty is being claimed.

The version of these warranty conditions attached by email when the order is placed always applies.

(Version 1.6 from April 23, 2025)