- I'm afraid I'll measure my neck circumference too much.
If you have followed our measuring instructions, you can hardly go wrong. However, if you want to be 100% sure that the collar fits perfectly, we offer templates forDownload & Printto.
You can easily cut these out with scissors and use them to measure an existing, perfectly fitting collar. Please make sure the existing collar isn't set too loosely. It should fit snugly. We also add a 1-2cm buffer to your measurement, so please enter the snug-fitting neck circumference.
- I don't have a tape measure at home, how can I measure?
Take a piece of string; if necessary, you can even use your shoelaces. Wrap it tightly around your dog's neck, taking into account the fur. Note or mark the measurement location and then measure the length of the string to your mark. (Please make sure you measure from the correct side of the string—simply the distance that went around the dog's neck). With this method, it's important to subtract 1 cm from the final measurement.
- What if my rope collar is too big?
We offer afree reduction serviceand we can shorten the collar accordingly. You will be responsible for the return shipping to us, and we will cover the shortening service and the reshipment to you.
You can contact us at any time via email or WhatsApp chat, and we will initiate this service for you.
- I'm looking for a specific color, but I can't find it.
No problem! Either write to us or search our PDF color palette. You can download it at the bottom of every shop page in the footer or in the sidebar menu under "Help."
- Is the rope collar safe enough for my dog?
Absolutely – Our rope collars are all sewn with extra-strong and tear-resistant polyester thread, and the rope ends are additionally welded together. This makes the entire collar completely resistant to material degradation and rot.
The basic principle of any collar is, of course, that it cannot be pulled over the dog's head when closed, thus ensuring the correct size. However, this is a prerequisite for all collars.
- What if my rope collar is too small?
We will make your collar anew. Please contact us and tell us the correct size. You can also order this service through ourReturn formbook & attend.
If we have taken the wrong measurements and the size does not match the size you ordered, this service remains free of charge for you. Please note our statedTolerances& ourMeasuring instructions. Then nothing can go wrong.
If you have the collarordered too shortthen unfortunately we are forced toFlat rate of 10€However, if we have made the wrong measurement, this service is free of charge. To check your collar, you can use ourMeasuring templatesuse.
General information about collars
- How long does it take you to make my collar?
Since we make all of the collars ourselves by hand and the selection of colors available is enormous, we often have to order the desired color from the supplier first. If we already have the materials in stock, it usually takes between 1-3 working days, otherwise as stated under "Delivery times", until your collar leaves our factory.
- I would like to exchange one color for another
Write to us via WhatsApp or email with your change request. Since we manufacture to order, the desired change should not be a problem.
We also offer configurators where you can configure your collar 100% yourself.
To the configurator
There is no reliable indicator for this, but we can give you a few helpful tips:
1. Safe, comfortable & yet not too loose.
2. It should not be able to be pulled out over your head.
3. Do not determine whether a collar fits while lying down.
4. Forget the "2-finger rule", it's nonsense and way too imprecise. You can still get them underneath when it's too tight and also when it's too loose.
5. Set the collar to the tightest setting for your dog - so that it is clearly too tight for your dog. Now move forward one step at a time.
As soon as it no longer really "sticks" to the neck and has some room for maneuver, you should no longer make it larger. It should turn without much problem.