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SammyLunaDesigns

Shortening the collar - Adjustment service

€0,00

Tax included. exkl. shipping costs

Installment purchase & pay later options possible
Fair & fast customer service
Automatic discount when purchasing in set
We will give you a pipe chain worth 9,79€ for your first order
+ Free pipe chain - click here
This product will only be available for booking when the new online shop is launched, approximately mid-February 2025.

Until then, you can write to us about this.
Only available for selected collars
Subsequent shortening of your SammyLunaDesigns collar
Determine your size successfully with our measuring guide
Fast \u0026 customer-friendly processing
delivery time: 1 - 2 working days
3-4x faster compared to other handicraft manufacturers
Product description

Did you order your collar too big?

We offer a shortening service for selected dog collars. Your collar will be subsequently shortened to your specified size. This ensures that you are on the safe side right from the start when purchasing your custom collar and that the collar will fit your dog perfectly. This service primarily applies to collars that are not returnable.

These collars can be shortened

Depending on the collar model, it varies whether shortening is possible.

The following dog collars are currently covered by the shortening service:

  • Rope collars made to measure (not adjustable)
  • Adjustable rope collars with leather / BioThane® perforated band (except braided rope collars)
  • Collars with click buckle made to measure (not adjustable)

How do I book the shortening service?

It's important that you log in to your customer account. You don't need to register; access is granted via a one-time code sent to your email address.

  1. During the registration process, simply enter the email address you provided when placing your order.
  2. You will now have the opportunity to view your order history in the product and select the relevant order there.
  3. Then select the product in question and enter the correct neck circumference to which it should be shortened.
  4. Now put the product in your shopping cart.

Repeat steps 2) to 4) for each additional product for which you would like to use the shortening service.

What happens after the order is placed?

You will receive an email with all further details regarding the return process (return shipping & delivery time).

You are responsible for the return shipping costs to SammyLunaDesigns. The cut itself, however, remains free of charge. Upon completion of your order, you will only be charged the standard shipping costs according to our shipping costs table (for reshipping back to you).

  • For customers from outside the EU or third countries, we are unfortunately forced to charge a small additional flat rate to offset the high shipping costs. (See product price)
[ + Inhalt ausklappen... ]

Product Material:

Avoid these mistakes

  1. Dog was lying there
  2. It was not measured closely
  3. Measure your own on an existing collar
  4. Estimates & inaccurate readings
  5. The majority tends to measure too generously

Measure correctly

Measure neck circumference

  1. Get the dog to “stand” or “sit”.
  2. Place a flexible tape measure at the collar point
    (alternatively: cord/thread/shoelaces)
  3. Pull the tape measure tightly
    Note: Do not use the famous “two-finger buffer rule.” Make sure you measure snugly.
  4. Read the value (or measure the length if using a cord). We recommend carrying out another test measurement.
  5. Note the note below about adding a “feel-good buffer.”
With a tight rope collar
💡 Please do not add a buffer . We automatically manufacture your rope collar with a 2cm buffer. So just enter your measurement result.

With any other adjustable collar
You can add another 1-2cm buffer and then determine the size you need and select accordingly in the product.
If your size overlaps with another size (e.g. M and L), we recommend choosing the larger one. It is also possible to make an intermediate size. To do this, select the “larger” one in the product and write your desired intermediate size in the note field in the shopping cart.
Do you want to be 100% sure?
Download our collar templates and use them to check one of your existing collars.
PDF download button
Download
True-to-size templates that can be printed out for comparison to the existing collar.

Measure head circumference

  1. Get the dog to “stand” or “sit”.
  2. Place a flexible measuring tape around the widest part of the head - often directly in front of the beginning of the ears
    (alternatively: rope/cord/thread/shoelace)
  3. Tape measure tight pull
  4. Read/mark value, carry out test measurement if necessary - round up decimal values

💡 If you use a tape measure alternative such as string, thread, shoelaces, you can then measure the marked length on the string with a ruler.

Picture instructions for measuring dog neck and head circumference

Linen

The lengths are always given with the leash open (measured from carabiner to carabiner).

The lengths of retriever leashes are always measured without the collar. The space required for the head/neck loop is then added.

Collars

Please use our measuring guide and do not rely on sizes from other manufacturers or collars.

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