- I'm afraid I'll measure my neck circumference too much.
If you have followed our measuring instructions, you can hardly go wrong. However, if you want to be 100% sure that the collar fits perfectly, we offer templates forDownload & Printto.
You can easily cut these out with scissors and use them to measure an existing, perfectly fitting collar. Please make sure the existing collar isn't set too loosely. It should fit snugly. We also add a 1-2cm buffer to your measurement, so please enter the snug-fitting neck circumference.
- I don't have a tape measure at home, how can I measure?
Take a piece of string; if necessary, you can even use your shoelaces. Wrap it tightly around your dog's neck, taking into account the fur. Note or mark the measurement location and then measure the length of the string to your mark. (Please make sure you measure from the correct side of the string—simply the distance that went around the dog's neck). With this method, it's important to subtract 1 cm from the final measurement.
- What if my rope collar is too big?
We offer afree reduction serviceand we can shorten the collar accordingly. You will be responsible for the return shipping to us, and we will cover the shortening service and the reshipment to you.
You can contact us at any time via email or WhatsApp chat, and we will initiate this service for you.
- I'm looking for a specific color, but I can't find it.
No problem! Either write to us or search our PDF color palette. You can download it at the bottom of every shop page in the footer or in the sidebar menu under "Help."
- Is the rope collar safe enough for my dog?
Absolutely – Our rope collars are all sewn with extra-strong and tear-resistant polyester thread, and the rope ends are additionally welded together. This makes the entire collar completely resistant to material degradation and rot.
The basic principle of any collar is, of course, that it cannot be pulled over the dog's head when closed, thus ensuring the correct size. However, this is a prerequisite for all collars.
- What if my rope collar is too small?
We will make your collar anew. Please contact us and tell us the correct size. You can also order this service through ourReturn formbook & attend.
If we have taken the wrong measurements and the size does not match the size you ordered, this service remains free of charge for you. Please note our statedTolerances& ourMeasuring instructions. Then nothing can go wrong.
If you have the collarordered too shortthen unfortunately we are forced toFlat rate of 10€However, if we have made the wrong measurement, this service is free of charge. To check your collar, you can use ourMeasuring templatesuse.