- I'm afraid that I'll measure my neck circumference.
If you have followed our measuring instructions, you can hardly go wrong. However, if you want to be 100% sure that the collar will fit to size, then we offer templatesDownload & Printat.
You can easily cut these out with scissors and use them to measure an existing, perfectly fitting collar. However, please make sure that the existing collar is not set in a setting that is too loose. It should be really tight. We also add approx. 2cm buffer to your measurements. So specify the tight neck circumference.
- I don't have a tape measure at home, how can I measure?
Take a piece of string; if necessary, you can simply use the shoelace on your shoes. Place this snugly around your dog's neck, taking the fur into account. Note or mark the location of the measurement and then measure the length of the cord up to your mark. (Please make sure that you measure from the correct side of the cord - simply the distance that went around the dog's neck).
- What if my rope collar is too big?
We offer onefree shortening serviceand can shorten the collar accordingly. The return shipping to us is on you, the shortening service & the re-shipping to you is on us.
You can contact us at any time by email or WhatsApp chat and we will initiate this service for you.
- I'm looking for a specific color but can't find it.
No problem, either write to us or search in our PDF color palette. This is available for download at the end of every shop page in the footer or in the side bar menu under "Help".
- Is the rope collar safe enough for my dog?
Absolutely - Our rope collars are all sewn with extra strong and tear-resistant polyester sewing thread and the rope ends are also welded together. This means that the entire collar is absolutely resistant to material degradation and rot.
The principle of every collar is of course that it cannot be pulled over the dog's head when closed and the size is therefore appropriate. However, this is a requirement for all collars.
- What if my rope collar is too small?
We will make your collar new for you. Please contact us and let us know the correct size. You can also use this service via ourReturn formbook & perceive.
If we have taken the wrong measurements and the size does not match the size you ordered, then this service will remain free of charge for you. Note our statedTolerances& ourMeasuring instructions. Then nothing can go wrong.
You should get the collarordered too shortthen unfortunately we are forced to have oneFlat rate fee of €10to be charged. However, if we have made the measurement incorrectly for you, this service is free of charge for you. To check your collar you can use ourDimensional templatesuse.